Sublyra
Support
We're here to help
Questions about setup, billing, migrations or a subscriber's subscription — email us and we'll get back to you.
Email support
Merchants on the Plus plan receive priority support under the 99.9% SLA.
Privacy & data requests
For GDPR requests or anything in our privacy policy, email support@sublyra.com with "Privacy" in the subject line.
Book a call
Prefer to talk it through? Grab a slot on our calendar — setup help, migrations, or anything subscription-related.
Useful pages
What to include in a support request
The more of this you can share up front, the faster we can help:
- Your shop domain (e.g.
your-store.myshopify.com). - What you expected vs. what happened — a sentence or two is fine.
- Steps to reproduce, if it's a bug: which page in the app, what you clicked.
- Affected subscription or customer, if relevant (an email or subscription ID is enough — never send payment details).
- Screenshots or screen recordings where useful.
- Your theme name, for storefront widget issues.
Never email card numbers, customer payment details, or your Shopify admin password. We will never ask for them.
Common topics
- Widget not showing? Check the setup checklist in the app's home screen — the subscribe block or app embed needs to be enabled on your live theme.
- Billing questions? Plan details, trial status and cost estimates live on the Plan & billing page inside the app; see also pricing.
- Moving from another subscription app? Ask about migration — the Plus plan includes hands-on implementation, and a one-time white-glove migration is available as an add-on on any plan.